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- 0021-9010.90.5.893 doi "10.1037/0021-9010.90.5.893".
- 0021-9010.90.5.893 first1 "A.A.".
- 0021-9010.90.5.893 first2 "G.M.".
- 0021-9010.90.5.893 first3 "D.D.".
- 0021-9010.90.5.893 isCitedBy Emotional_labor.
- 0021-9010.90.5.893 issue "5".
- 0021-9010.90.5.893 journal "Journal of Applied Psychology".
- 0021-9010.90.5.893 last1 "Grandey".
- 0021-9010.90.5.893 last2 "Fisk".
- 0021-9010.90.5.893 last3 "Steiner".
- 0021-9010.90.5.893 pages "893–904".
- 0021-9010.90.5.893 title "Must "service with a smile" be stressful? The moderate role f personal control for American and French employees".
- 0021-9010.90.5.893 url GrandeyJAPreformatted.doc.
- 0021-9010.90.5.893 volume "90".
- 0021-9010.90.5.893 year "2005".