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- October-44P-2013W.pdf date "October 2013".
- October-44P-2013W.pdf first1 "Scott".
- October-44P-2013W.pdf isCitedBy Mattersight_Corporation.
- October-44P-2013W.pdf issue "3".
- October-44P-2013W.pdf journal "Direct Marketing Magazine".
- October-44P-2013W.pdf last1 "Cook".
- October-44P-2013W.pdf pages "5".
- October-44P-2013W.pdf postscript ".".
- October-44P-2013W.pdf ref "dmn".
- October-44P-2013W.pdf title "Personality Matters: Behavioral analytics is now a reality in contact centres".
- October-44P-2013W.pdf url October-44P-2013W.pdf.
- October-44P-2013W.pdf volume "26".