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- 0,7211,42267,00.html accessdate "2008-05-22".
- 0,7211,42267,00.html date "2007-11-12".
- 0,7211,42267,00.html first "Maribel D.".
- 0,7211,42267,00.html isCitedBy Customer_experience_systems.
- 0,7211,42267,00.html last "Lopez".
- 0,7211,42267,00.html publisher "Forrester".
- 0,7211,42267,00.html title "Operators Thrive by Building and enabling Experiences".
- 0,7211,42267,00.html url 0,7211,42267,00.html.