Matches in DBpedia 2016-04 for { <http://wikidata.dbpedia.org/resource/Q7935156> ?p ?o }
Showing triples 1 to 37 of
37
with 100 triples per page.
- Q7935156 subject Q7012234.
- Q7935156 subject Q8408055.
- Q7935156 abstract "Virtual queuing is a concept used in inbound call centers. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available. From the caller’s perspective, without virtual queuing they have only two choices: wait until an agent resource becomes available, or abandon (hang up) and try again later. From the call center’s perspective, a long queue results in many abandoned calls, repeat attempts, and customer dissatisfaction.Virtual queuing systems allow customers to receive callbacks instead of waiting in an ACD queue. This solution is analogous to the “fast lane” option (e.g. Disney's FASTPASS) used at amusement parks, which often have long queues to ride the various coasters and attractions. A computerized system allows park visitors to secure their place in a “virtual queue” rather than waiting in a physical queue.In the brick-and-mortar retail and business world, virtual queuing for large organizations similar to the FASTPASS and Six Flags' Flash Pass, have been in use successfully since 1999 and 2001 respectively. For small businesses, the virtual queue management solutions come in two types: (a) based on SMS text notification and (b) apps on smartphones and tablet devices, with in-app notification and remote queue status views.".
- Q7935156 thumbnail Effect_of_Virtual_Hold.jpg?width=300.
- Q7935156 wikiPageExternalLink 52.
- Q7935156 wikiPageExternalLink virtual-queuing.
- Q7935156 wikiPageExternalLink virtualqueueing.wordpress.com.
- Q7935156 wikiPageExternalLink showArticle.jhtml?articleId=193100673&classroom=.
- Q7935156 wikiPageExternalLink simulation.
- Q7935156 wikiPageExternalLink virtual-queuing-end-music-hold.
- Q7935156 wikiPageExternalLink 008.html.
- Q7935156 wikiPageExternalLink Losing%20Wait.pdf.
- Q7935156 wikiPageExternalLink Forrester%20Study%20of%20Virtual%20Hold%27s%20Virtual%20Queuing%20Solutions.pdf.
- Q7935156 wikiPageWikiLink Q1027184.
- Q7935156 wikiPageWikiLink Q1060653.
- Q7935156 wikiPageWikiLink Q1122355.
- Q7935156 wikiPageWikiLink Q1144193.
- Q7935156 wikiPageWikiLink Q1256280.
- Q7935156 wikiPageWikiLink Q16824256.
- Q7935156 wikiPageWikiLink Q1951366.
- Q7935156 wikiPageWikiLink Q2072185.
- Q7935156 wikiPageWikiLink Q2483038.
- Q7935156 wikiPageWikiLink Q253302.
- Q7935156 wikiPageWikiLink Q268733.
- Q7935156 wikiPageWikiLink Q3901968.
- Q7935156 wikiPageWikiLink Q4531011.
- Q7935156 wikiPageWikiLink Q476796.
- Q7935156 wikiPageWikiLink Q515636.
- Q7935156 wikiPageWikiLink Q7012234.
- Q7935156 wikiPageWikiLink Q7894154.
- Q7935156 wikiPageWikiLink Q8065.
- Q7935156 wikiPageWikiLink Q824278.
- Q7935156 wikiPageWikiLink Q8408055.
- Q7935156 wikiPageWikiLink Q999278.
- Q7935156 comment "Virtual queuing is a concept used in inbound call centers. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available. From the caller’s perspective, without virtual queuing they have only two choices: wait until an agent resource becomes available, or abandon (hang up) and try again later.".
- Q7935156 label "Virtual queue".
- Q7935156 depiction Effect_of_Virtual_Hold.jpg.