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- Q3699758 subject Q7216128.
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- Q3699758 abstract "Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product.The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals. The framework used other Microsoft server products including the BizTalk Server, and SharePoint. CCF required the use of Microsoft SQL Server and Microsoft IIS for the server side, which it uses to provide a base core set of web services.CCF is targeted at medium to large enterprises. CCF was originally developed for the large call center requirements of the telecommunication industry.CCF is different from most products from Microsoft in that it is not an 'out of the box' solution but requires development and configuration to build a working customer solution. The framework allows for a SOA methodology on development on the server and agent desktop side, but this is not mandatory and non-SOA development can be done and is normally the case.".
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- Q3699758 latestReleaseDate "2009-03-31".
- Q3699758 latestReleaseVersion "2009 SP 1".
- Q3699758 license Q218616.
- Q3699758 status "Discontinued".
- Q3699758 wikiPageExternalLink CCF.
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- Q3699758 latestReleaseDate "2009-03-31".
- Q3699758 latestReleaseVersion "2009".
- Q3699758 license Q218616.
- Q3699758 name "Microsoft Customer Care Framework".
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- Q3699758 website CCF.
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- Q3699758 comment "Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product.The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals.".
- Q3699758 label "Microsoft Customer Care Framework".
- Q3699758 homepage CCF.
- Q3699758 name "Microsoft Customer Care Framework".