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- words_matter_talk_about_people_not_customers_not_consumers_not_users.html accessdate "2008-10-03".
- words_matter_talk_about_people_not_customers_not_consumers_not_users.html isCitedBy Experience_design.
- words_matter_talk_about_people_not_customers_not_consumers_not_users.html publisher "Don Norman's jnd website".
- words_matter_talk_about_people_not_customers_not_consumers_not_users.html title "Words Matter. Talk About People: Not Customers, Not Consumers, Not Users".
- words_matter_talk_about_people_not_customers_not_consumers_not_users.html url "http://jnd.org/dn.mss/words_matter_talk_about_people_not_customers_not_consumers_not_users.html".