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- ai_109136233 author "Romeo, Jim".
- ai_109136233 date "October 2003".
- ai_109136233 isCitedBy Capital_One.
- ai_109136233 publisher "HR Magazine".
- ai_109136233 title "Answering the Call: Capital One Taps Technology To Improve Recruiting and Retention of Call Center Employees – Special Report – Capital One Financial Corp".
- ai_109136233 url ai_109136233.