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- 3069445 doi "10.2307/3069445".
- 3069445 first1 "S.D.".
- 3069445 isCitedBy Emotional_labor.
- 3069445 issue "5".
- 3069445 journal Academy_of_Management_Journal.
- 3069445 jstor "3069445".
- 3069445 last1 "Pugh".
- 3069445 pages "1018–1027".
- 3069445 title "Service with a smile: emotional contagion in the service encounter".
- 3069445 volume "44".
- 3069445 year "2001".