Matches in DBpedia 2016-04 for { <http://citation.dbpedia.org/hash/ee82817674b458625054ae699d74d6614c1b3914c8dc8562b877b9950cccf86c> ?p ?o }
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- ee82817674b458625054ae699d74d6614c1b3914c8dc8562b877b9950cccf86c date "1990".
- ee82817674b458625054ae699d74d6614c1b3914c8dc8562b877b9950cccf86c first1 "F".
- ee82817674b458625054ae699d74d6614c1b3914c8dc8562b877b9950cccf86c first2 "E".
- ee82817674b458625054ae699d74d6614c1b3914c8dc8562b877b9950cccf86c isCitedBy Incentive_program.
- ee82817674b458625054ae699d74d6614c1b3914c8dc8562b877b9950cccf86c issue "1".
- ee82817674b458625054ae699d74d6614c1b3914c8dc8562b877b9950cccf86c journal "Harvard Business Review".
- ee82817674b458625054ae699d74d6614c1b3914c8dc8562b877b9950cccf86c last1 "Reichheld".
- ee82817674b458625054ae699d74d6614c1b3914c8dc8562b877b9950cccf86c last2 "Sasser".
- ee82817674b458625054ae699d74d6614c1b3914c8dc8562b877b9950cccf86c pages "105:111".
- ee82817674b458625054ae699d74d6614c1b3914c8dc8562b877b9950cccf86c title "Zero defections: quality comes to services".
- ee82817674b458625054ae699d74d6614c1b3914c8dc8562b877b9950cccf86c volume "68".