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- 47f251b556206bd397be4d531980d5ac5dac50de387f715fc1344a00c8255d6e date "September 1989".
- 47f251b556206bd397be4d531980d5ac5dac50de387f715fc1344a00c8255d6e first "D.R.".
- 47f251b556206bd397be4d531980d5ac5dac50de387f715fc1344a00c8255d6e isCitedBy Quality_(business).
- 47f251b556206bd397be4d531980d5ac5dac50de387f715fc1344a00c8255d6e issue "3".
- 47f251b556206bd397be4d531980d5ac5dac50de387f715fc1344a00c8255d6e journal "IEEE Transactions on Professional Communication".
- 47f251b556206bd397be4d531980d5ac5dac50de387f715fc1344a00c8255d6e last "Jones".
- 47f251b556206bd397be4d531980d5ac5dac50de387f715fc1344a00c8255d6e pages "154–158".
- 47f251b556206bd397be4d531980d5ac5dac50de387f715fc1344a00c8255d6e publisher "IEEE".
- 47f251b556206bd397be4d531980d5ac5dac50de387f715fc1344a00c8255d6e title "Exploring quality: what Robert Pirsig's "Zen and the Art of Motorcycle Maintenance" can teach us about technical communication".
- 47f251b556206bd397be4d531980d5ac5dac50de387f715fc1344a00c8255d6e volume "32".