Matches in DBpedia 2015-10 for { <http://dbpedia.org/resource/OTRS> ?p ?o }
- OTRS abstract "OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. It is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.OTRS is part of the Lisog open source stack initiative.Every ticket generated by the system has persistence or "history" showing what happened to the ticket within its life cycle. OTRS has the ability to merge multiple requests about the same incident, thus making it possible to work on an incident rather than on singular requests. OTRS is a multiuser system which means that multiple agents may work simultaneously on the tickets in OTRS, reading the incoming messages, bringing them in order, and answering them. OTRS is highly scalable, capable of handling thousands of tickets per day and a nearly unlimited number of simultaneously working agents.OTRS has integrated functionality for creating, reworking and searching FAQ texts. The FAQ texts may be incorporated into the agents' answers on tickets.By using a multilingual web user interface, OTRS is usable independently from the respective operating systems since it is operated from a web browser. Furthermore, this facilitates the usage of OTRS by external agents or even customers participating in, working on or contributing to tickets.OTRS establishes a framework of functions. For example, the System for Incident Response in Operational Security (SIRIOS) of the Federal Office for Information Security, Germany, is based on OTRS.".
- OTRS genre Issue_tracking_system.
- OTRS latestPreviewVersion "5.0.0beta3".
- OTRS latestReleaseVersion "4.0.11".
- OTRS license Affero_General_Public_License.
- OTRS programmingLanguage JavaScript.
- OTRS programmingLanguage Perl.
- OTRS thumbnail OTRS_3.3_Wikimedia_(en).png?width=300.
- OTRS wikiPageExternalLink otrs9.org.
- OTRS wikiPageExternalLink www.opmzone.org.
- OTRS wikiPageExternalLink www.otrs.com.
- OTRS wikiPageExternalLink open-source.
- OTRS wikiPageExternalLink www.otrs.org.
- OTRS wikiPageExternalLink otrs-community-board.
- OTRS wikiPageID "993259".
- OTRS wikiPageLength "6634".
- OTRS wikiPageOutDegree "42".
- OTRS wikiPageRevisionID "681800210".
- OTRS wikiPageWikiLink Acronym.
- OTRS wikiPageWikiLink Affero_General_Public_License.
- OTRS wikiPageWikiLink Apache_HTTP_Server.
- OTRS wikiPageWikiLink Category:Bug_and_issue_tracking_software.
- OTRS wikiPageWikiLink Category:Free_network-related_software.
- OTRS wikiPageWikiLink Category:Free_software_programmed_in_Perl.
- OTRS wikiPageWikiLink Category:Help_desk.
- OTRS wikiPageWikiLink Category:Perl_software.
- OTRS wikiPageWikiLink Comparison_of_help_desk_issue_tracking_software.
- OTRS wikiPageWikiLink Comparison_of_issue-tracking_systems.
- OTRS wikiPageWikiLink Comparison_of_ticket-tracking_systems.
- OTRS wikiPageWikiLink FAQ.
- OTRS wikiPageWikiLink Federal_Office_for_Information_Security.
- OTRS wikiPageWikiLink FreeBSD.
- OTRS wikiPageWikiLink Free_software.
- OTRS wikiPageWikiLink IBM_DB2.
- OTRS wikiPageWikiLink Initialism.
- OTRS wikiPageWikiLink Issue_tracking_system.
- OTRS wikiPageWikiLink JavaScript.
- OTRS wikiPageWikiLink LAMP_(software_bundle).
- OTRS wikiPageWikiLink Linux.
- OTRS wikiPageWikiLink Lisog.
- OTRS wikiPageWikiLink Mac_OS_X.
- OTRS wikiPageWikiLink Mailing_list.
- OTRS wikiPageWikiLink Microsoft_SQL_Server.
- OTRS wikiPageWikiLink Microsoft_Windows.
- OTRS wikiPageWikiLink Mod_perl.
- OTRS wikiPageWikiLink MySQL.
- OTRS wikiPageWikiLink OS_X.
- OTRS wikiPageWikiLink Open-source_software.
- OTRS wikiPageWikiLink Open_Source_Business_Alliance.
- OTRS wikiPageWikiLink Operating_system.
- OTRS wikiPageWikiLink Oracle_Database.
- OTRS wikiPageWikiLink Oracle_database.
- OTRS wikiPageWikiLink Perl.
- OTRS wikiPageWikiLink Postfix_(software).
- OTRS wikiPageWikiLink PostgreSQL.
- OTRS wikiPageWikiLink Procmail.
- OTRS wikiPageWikiLink Software.
- OTRS wikiPageWikiLink UNIX.
- OTRS wikiPageWikiLink Unix.
- OTRS wikiPageWikiLink Web_browser.
- OTRS wikiPageWikiLink File:OTRS_3.3_Wikimedia_(en).png.
- OTRS wikiPageWikiLink Wikipedia:OTRS.
- OTRS wikiPageWikiLinkText "OTRS".
- OTRS author "Martin Edenhofer".
- OTRS caption "OTRS: ticket overview".
- OTRS developer "OTRS AG".
- OTRS genre Issue_tracking_system.
- OTRS hasPhotoCollection OTRS.
- OTRS language "32".
- OTRS latestPreviewVersion "5".
- OTRS latestReleaseVersion "4".
- OTRS license "Affero General Public License, version 3".
- OTRS name "OTRS".
- OTRS platform "Multi-platform".
- OTRS programmingLanguage JavaScript.
- OTRS programmingLanguage Perl.
- OTRS screenshot "240".
- OTRS wikiPageUsesTemplate Template:Citation_needed.
- OTRS wikiPageUsesTemplate Template:Commons_category.
- OTRS wikiPageUsesTemplate Template:Infobox_software.
- OTRS wikiPageUsesTemplate Template:Multiple_issues.
- OTRS wikiPageUsesTemplate Template:Perl.
- OTRS wikiPageUsesTemplate Template:Portal.
- OTRS wikiPageUsesTemplate Template:Reflist.
- OTRS wikiPageUsesTemplate Template:Selfref.
- OTRS subject Category:Bug_and_issue_tracking_software.
- OTRS subject Category:Free_network-related_software.
- OTRS subject Category:Free_software_programmed_in_Perl.
- OTRS subject Category:Help_desk.
- OTRS subject Category:Perl_software.
- OTRS hypernym Package.
- OTRS type Article.
- OTRS type Software.
- OTRS type Work.
- OTRS type Article.
- OTRS type CreativeWork.
- OTRS type Thing.
- OTRS type Q386724.
- OTRS type Q7397.
- OTRS comment "OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them.".