Matches in DBpedia 2015-10 for { <http://dbpedia.org/resource/Contact_Center_Telephony> ?p ?o }
Showing triples 1 to 51 of
51
with 100 triples per page.
- Contact_Center_Telephony abstract "Contact center telephony is a technical term used to describe the communication and collaboration system used by businesses to either manage high volume of inbound queries or outbound calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an extension of computer telephony integration (CTI) as here the interactions between callers and customer service representatives are supported by the collective system of computers, telephones and the Internet. The shift from CTI to contact center telephony is marked by the sheer change in the customer’s behavior when it comes to communication. Means customers are no longer confined only to voice-based communication i.e. phone to connect with their customer service departments. In addition, they are making use of email, SMS, chat, social media, and other virtual contact channels. This is also the very basic of the shift of parlance from call centers to contact centers as contact is a wider term than call. Respecting the trend, contact center owners need to adopt unified communication or multi-channel approach to let customers get in touch with them via their preferred communication mediums, either voice or non-voice (data). Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication applications, and collaboration servers is no more an obligation. Neither is the need to invest resources for their upgrade, repair, maintenance and security as cloud vendor would be responsible for the same.".
- Contact_Center_Telephony wikiPageID "44890359".
- Contact_Center_Telephony wikiPageLength "5774".
- Contact_Center_Telephony wikiPageOutDegree "29".
- Contact_Center_Telephony wikiPageRevisionID "651346209".
- Contact_Center_Telephony wikiPageWikiLink BYOD.
- Contact_Center_Telephony wikiPageWikiLink Bring_your_own_device.
- Contact_Center_Telephony wikiPageWikiLink Business_Process_Outsourcing.
- Contact_Center_Telephony wikiPageWikiLink Business_communication.
- Contact_Center_Telephony wikiPageWikiLink Business_process_outsourcing.
- Contact_Center_Telephony wikiPageWikiLink Call_center.
- Contact_Center_Telephony wikiPageWikiLink Call_centre.
- Contact_Center_Telephony wikiPageWikiLink Category:Telecommunications.
- Contact_Center_Telephony wikiPageWikiLink Category:Telephony.
- Contact_Center_Telephony wikiPageWikiLink Collaboration.
- Contact_Center_Telephony wikiPageWikiLink Communication.
- Contact_Center_Telephony wikiPageWikiLink Computer_telephony_integration.
- Contact_Center_Telephony wikiPageWikiLink Contact_centers.
- Contact_Center_Telephony wikiPageWikiLink Contact_centre.
- Contact_Center_Telephony wikiPageWikiLink Customer.
- Contact_Center_Telephony wikiPageWikiLink Customer_service.
- Contact_Center_Telephony wikiPageWikiLink Customers.
- Contact_Center_Telephony wikiPageWikiLink Email.
- Contact_Center_Telephony wikiPageWikiLink India.
- Contact_Center_Telephony wikiPageWikiLink Industry.
- Contact_Center_Telephony wikiPageWikiLink Interaction.
- Contact_Center_Telephony wikiPageWikiLink Interactions.
- Contact_Center_Telephony wikiPageWikiLink Internet.
- Contact_Center_Telephony wikiPageWikiLink Marketing.
- Contact_Center_Telephony wikiPageWikiLink Productive.
- Contact_Center_Telephony wikiPageWikiLink Productivity.
- Contact_Center_Telephony wikiPageWikiLink SMS.
- Contact_Center_Telephony wikiPageWikiLink Short_Message_Service.
- Contact_Center_Telephony wikiPageWikiLink Social_media.
- Contact_Center_Telephony wikiPageWikiLink Telephone.
- Contact_Center_Telephony wikiPageWikiLink Telephone_call.
- Contact_Center_Telephony wikiPageWikiLink Telephones.
- Contact_Center_Telephony wikiPageWikiLink Telephony.
- Contact_Center_Telephony wikiPageWikiLink Total_cost_of_ownership.
- Contact_Center_Telephony wikiPageWikiLink Workforce.
- Contact_Center_Telephony wikiPageWikiLinkText "Contact Center Telephony".
- Contact_Center_Telephony hasPhotoCollection Contact_Center_Telephony.
- Contact_Center_Telephony wikiPageUsesTemplate Template:Reflist.
- Contact_Center_Telephony subject Category:Telecommunications.
- Contact_Center_Telephony subject Category:Telephony.
- Contact_Center_Telephony hypernym Term.
- Contact_Center_Telephony comment "Contact center telephony is a technical term used to describe the communication and collaboration system used by businesses to either manage high volume of inbound queries or outbound calls keeping their workforce or agents productive and in control to serve or acquire customers.".
- Contact_Center_Telephony label "Contact Center Telephony".
- Contact_Center_Telephony sameAs m.012krhf8.
- Contact_Center_Telephony wasDerivedFrom Contact_Center_Telephony?oldid=651346209.
- Contact_Center_Telephony isPrimaryTopicOf Contact_Center_Telephony.