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- Q6423280 subject Q7036009.
- Q6423280 subject Q8508382.
- Q6423280 abstract "Knowledge-Centered Support (KCS) is a methodology that creates significant benefit for information or knowledge intensive organizations. KCS is a set of practices and processes that focuses on knowledge as a key asset of the organization. Development began in 1992 by the Consortium for Service Innovation; a non-profit alliance of support organizations. Its premise is to integrate use of a knowledge base into the workflow. While the legacy of KCS lies in customer support organizations the methodology is now being adopted across all the functions of business. The Consortium is in the process of updating the methodology to make it applicable to any information or knowledge intensive organization. KCS seeks to:Create content as a by-product of solving problems. Evolve content based on demand and usage. Develop a knowledge base of an organization's collective experience to-date. Recognize learning, collaboration, sharing and improving. To access all the details including the KCS Practices Guide, The KCS Adoption Guide and KCS case studies please visit the The KCS Resources web page on the KCS Academy web site. With over 20 years in development and over $50 million invested in developing the methodology, KCS has produced significant benefits for the support organizations around the world, including: Apollo Group, Autodesk, Avaya, Dell, EMC, Ericsson, HP Enterprise, Omgeo/DTCC, Oracle, PTC, Salesfore.com and SDL. The KCS Academy is a wholly owned subsidiary of the Consortium for Service Innovation. The KCS Academy is the designated certification body by the Consortium for Service Innovation. The KCS Academy offers certification programs for people and a KCS Verified program for knowledge base tools that enable the KCS practices.".
- Q6423280 wikiPageExternalLink axelos.com.
- Q6423280 wikiPageExternalLink kcs.
- Q6423280 wikiPageExternalLink www.thekcsacademy.net.
- Q6423280 wikiPageExternalLink kcs.
- Q6423280 wikiPageExternalLink www.thinkhdi.com.
- Q6423280 wikiPageWikiLink Q152361.
- Q6423280 wikiPageWikiLink Q185698.
- Q6423280 wikiPageWikiLink Q593744.
- Q6423280 wikiPageWikiLink Q7036009.
- Q6423280 wikiPageWikiLink Q8508382.
- Q6423280 comment "Knowledge-Centered Support (KCS) is a methodology that creates significant benefit for information or knowledge intensive organizations. KCS is a set of practices and processes that focuses on knowledge as a key asset of the organization. Development began in 1992 by the Consortium for Service Innovation; a non-profit alliance of support organizations. Its premise is to integrate use of a knowledge base into the workflow.".
- Q6423280 label "Knowledge-Centered Support".