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- Q17091785 subject Q8382379.
- Q17091785 subject Q8382386.
- Q17091785 subject Q8400772.
- Q17091785 abstract "Zane's Cycles is a New England bicycle store located in Branford, Connecticut, started by Christopher J. Zane in October 1981, at the age of 16. Since then, the store has grown from a local bicycle and hobby shop, to the largest P&I (Premiums and Incentives) distributor of bicycles in the United States.The story of Zane's growth from small shop owner to major distributor found its way into several major business publications and college courses on marketing. Inc. and Fortune magazines both wrote positively of his aggressive local strategies, labeling them in some cases as "guerrilla marketing". An example was his tactic of purchasing competitor's phone numbers after putting them out of business.In another quite opposite strategy, his focus on establishing a bond with the customer through simple gestures—like selling children's helmets at dealer cost, and offering lifetime guarantees—was a topic in an article by the Harvard Business Review.Christopher Zane authored Reinventing the Wheel, the science of creating lifetime customers, BenBella, 2011. The book is a case study of Zane's Cycle growth by continuously improving the customer experience and customer service. Chris presents internationally at conferences, universities, and corporate meetings on the topic of extraordinary customer service and Customer Lifetime Value (clv)".
- Q17091785 wikiPageExternalLink how-to-deliver-superior-customer-service.
- Q17091785 wikiPageExternalLink chriszane.com.
- Q17091785 wikiPageExternalLink item.jhtml?id=2282&t=marketing&noseek=one.
- Q17091785 wikiPageExternalLink main.do?partnerId=2000&keywords=%22CHRIS%20ZANE%22&sort=date&minimumrelevance=0.2&pubtime=0&pubfreq=a&categories=exclude.
- Q17091785 wikiPageExternalLink 43524733.
- Q17091785 wikiPageExternalLink 01sbiz.html?fta=y&_r=0.
- Q17091785 wikiPageExternalLink zanes.com.
- Q17091785 wikiPageWikiLink Q1060653.
- Q17091785 wikiPageWikiLink Q11442.
- Q17091785 wikiPageWikiLink Q1146253.
- Q17091785 wikiPageWikiLink Q18389.
- Q17091785 wikiPageWikiLink Q277351.
- Q17091785 wikiPageWikiLink Q372989.
- Q17091785 wikiPageWikiLink Q5096731.
- Q17091785 wikiPageWikiLink Q779.
- Q17091785 wikiPageWikiLink Q8382379.
- Q17091785 wikiPageWikiLink Q8382386.
- Q17091785 wikiPageWikiLink Q8400772.
- Q17091785 wikiPageWikiLink Q898484.
- Q17091785 wikiPageWikiLink Q954455.
- Q17091785 wikiPageWikiLink Q9684.
- Q17091785 comment "Zane's Cycles is a New England bicycle store located in Branford, Connecticut, started by Christopher J. Zane in October 1981, at the age of 16. Since then, the store has grown from a local bicycle and hobby shop, to the largest P&I (Premiums and Incentives) distributor of bicycles in the United States.The story of Zane's growth from small shop owner to major distributor found its way into several major business publications and college courses on marketing. Inc.".
- Q17091785 label "Zane's Cycles".