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- Q1481411 subject Q7216128.
- Q1481411 abstract "IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization or part of an organization to plan, deliver, operate and control IT services offered to customers.It is thus concerned with the implementation of quality IT services that meet the needs of customers, and is performed by the IT service provider through an appropriate mix of people, process andinformation technology.Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management focusing on customer needs and IT services for customers rather than IT systems stressing continual improvement↑ ↑".
- Q1481411 thumbnail Itsm-context.png?width=300.
- Q1481411 wikiPageWikiLink Q1125301.
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- Q1481411 wikiPageWikiLink Q122469.
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- Q1481411 wikiPageWikiLink Q1454667.
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- Q1481411 wikiPageWikiLink Q6031197.
- Q1481411 wikiPageWikiLink Q606013.
- Q1481411 wikiPageWikiLink Q7216128.
- Q1481411 wikiPageWikiLink Q7406919.
- Q1481411 wikiPageWikiLink Q757012.
- Q1481411 wikiPageWikiLink Q80993.
- Q1481411 wikiPageWikiLink Q851587.
- Q1481411 wikiPageWikiLink Q963380.
- Q1481411 comment "IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization or part of an organization to plan, deliver, operate and control IT services offered to customers.It is thus concerned with the implementation of quality IT services that meet the needs of customers, and is performed by the IT service provider through an appropriate mix of people, process andinformation technology.Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management focusing on customer needs and IT services for customers rather than IT systems stressing continual improvement↑ ↑".
- Q1481411 label "IT service management".
- Q1481411 depiction Itsm-context.png.