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- amj.2009.44634116 author2 "Hennig-Thurau, Walsh".
- amj.2009.44634116 doi "10.5465/AMJ.2009.44634116".
- amj.2009.44634116 first "Markus".
- amj.2009.44634116 isCitedBy Affect_display.
- amj.2009.44634116 issue "5".
- amj.2009.44634116 journal "Academy of Management Journal".
- amj.2009.44634116 last "Groth".
- amj.2009.44634116 page "958".
- amj.2009.44634116 title "Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy".
- amj.2009.44634116 url Groth_Hennig-Thurau_Walsh_AMJ_2009_emotional_labor.pdf.
- amj.2009.44634116 volume "52".
- amj.2009.44634116 year "2009".