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- 1251801 author "Mittal Vikas, Ross William T., Baldasare Patrick M.".
- 1251801 doi "10.2307/1251801".
- 1251801 isCitedBy Patient_satisfaction.
- 1251801 journal "Journal of Marketing".
- 1251801 pages "33–47".
- 1251801 title "The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions".
- 1251801 url abstract=2345370.
- 1251801 volume "62".