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- mnsc.1070.0818 accessdate "2008-07-01".
- mnsc.1070.0818 displayAuthors "etal".
- mnsc.1070.0818 doi "10.1287/mnsc.1070.0818".
- mnsc.1070.0818 first "Nagesh N.".
- mnsc.1070.0818 first2 "G. N.".
- mnsc.1070.0818 first3 "L. H.".
- mnsc.1070.0818 first4 "T. A.".
- mnsc.1070.0818 isCitedBy Call_centre.
- mnsc.1070.0818 issue "2".
- mnsc.1070.0818 journal "Management Science".
- mnsc.1070.0818 last "Murthy".
- mnsc.1070.0818 last2 "Challagalla".
- mnsc.1070.0818 last3 "Vincent".
- mnsc.1070.0818 last4 "Shervani".
- mnsc.1070.0818 pages "384–399".
- mnsc.1070.0818 title "The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation".
- mnsc.1070.0818 volume "54".
- mnsc.1070.0818 year "2008".