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- j.jm.2003.01.007 accessdate "2008-07-01".
- j.jm.2003.01.007 displayAuthors "etal".
- j.jm.2003.01.007 doi "10.1016/j.jm.2003.01.007".
- j.jm.2003.01.007 first "L. A.".
- j.jm.2003.01.007 isCitedBy Call_centre.
- j.jm.2003.01.007 issue "1".
- j.jm.2003.01.007 journal "Journal of Management".
- j.jm.2003.01.007 last "Witt".
- j.jm.2003.01.007 pages "149–160".
- j.jm.2003.01.007 title "When Conscientiousness Isn’t Enough: Emotional Exhaustion and Performance Among Call Center Customer Service Representatives".
- j.jm.2003.01.007 volume "30".
- j.jm.2003.01.007 year "2004".