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- s00291-004-0165-7 accessdate "2008-07-01".
- s00291-004-0165-7 displayAuthors "etal".
- s00291-004-0165-7 doi "10.1007/s00291-004-0165-7".
- s00291-004-0165-7 first "Salah".
- s00291-004-0165-7 first2 "Fikri".
- s00291-004-0165-7 first3 "O. Zeynep".
- s00291-004-0165-7 first4 "Fabrice".
- s00291-004-0165-7 isCitedBy Call_centre.
- s00291-004-0165-7 issue "3".
- s00291-004-0165-7 journal "OR Spectrum".
- s00291-004-0165-7 last "Aguir".
- s00291-004-0165-7 last2 "Karaesmen".
- s00291-004-0165-7 last3 "Aksin".
- s00291-004-0165-7 last4 "Chauvet".
- s00291-004-0165-7 pages "353–376".
- s00291-004-0165-7 title "The impact of retrials on call center performance".
- s00291-004-0165-7 volume "26".
- s00291-004-0165-7 year "2004".