Matches in DBpedia 2016-04 for { <http://doi.org/10.1007/b97304> ?p ?o }
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- b97304 displayAuthors "etal".
- b97304 doi "10.1007/b97304".
- b97304 first "Marcin".
- b97304 isCitedBy Call_centre.
- b97304 isbn "978-3-540-22007-7".
- b97304 last "Paprzycki".
- b97304 location "Berlin".
- b97304 publisher "Springer".
- b97304 title "Data Mining Approach for Analyzing Call Center Performance".
- b97304 year "2004".