Matches in DBpedia 2016-04 for { <http://dbpedia.org/resource/Screen_pop> ?p ?o }
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- Screen_pop abstract "In call centers that provide integration between a telephone system and an agent's desktop (see CTI), a screen pop is a window or dialog box that autonomously appears on the desktop, displaying information for a call simultaneously sent to that agent's telephone.For inbound calls, the data displayed typically contains call information such as: Caller ID (CID) Automatic number identification (ANI) Dialed Number Identification Service (DNIS) Information entered from an Interactive voice response (IVR) system. Extended information derived from one of the above. For example, the CTI system looking up in a database an order the caller just entered in an IVR, and displaying that order's information to the agent.For outbound calls, the data displayed typically contains information that was sent to the outbound dialer as part of the customer call record.".
- Screen_pop wikiPageID "3100556".
- Screen_pop wikiPageLength "1110".
- Screen_pop wikiPageOutDegree "9".
- Screen_pop wikiPageRevisionID "647840242".
- Screen_pop wikiPageWikiLink Automatic_number_identification.
- Screen_pop wikiPageWikiLink Call_centre.
- Screen_pop wikiPageWikiLink Caller_ID.
- Screen_pop wikiPageWikiLink Category:Telephone_service_enhanced_features.
- Screen_pop wikiPageWikiLink Computer_telephony_integration.
- Screen_pop wikiPageWikiLink Dialed_Number_Identification_Service.
- Screen_pop wikiPageWikiLink Interactive_voice_response.
- Screen_pop wikiPageWikiLink Telephone.
- Screen_pop wikiPageWikiLinkText "Screen pop".
- Screen_pop wikiPageWikiLinkText "screen pop".
- Screen_pop wikiPageWikiLinkText "screen-pop".
- Screen_pop wikiPageUsesTemplate Template:Unreferenced.
- Screen_pop subject Category:Telephone_service_enhanced_features.
- Screen_pop hypernym Window.
- Screen_pop type Agent.
- Screen_pop type Feature.
- Screen_pop type Redirect.
- Screen_pop type Service.
- Screen_pop comment "In call centers that provide integration between a telephone system and an agent's desktop (see CTI), a screen pop is a window or dialog box that autonomously appears on the desktop, displaying information for a call simultaneously sent to that agent's telephone.For inbound calls, the data displayed typically contains call information such as: Caller ID (CID) Automatic number identification (ANI) Dialed Number Identification Service (DNIS) Information entered from an Interactive voice response (IVR) system. ".
- Screen_pop label "Screen pop".
- Screen_pop sameAs Q7439044.
- Screen_pop sameAs Screen_pop.
- Screen_pop sameAs m.08rfp8.
- Screen_pop sameAs Q7439044.
- Screen_pop wasDerivedFrom Screen_pop?oldid=647840242.
- Screen_pop isPrimaryTopicOf Screen_pop.