Matches in DBpedia 2016-04 for { <http://dbpedia.org/resource/Microsoft_Customer_Care_Framework> ?p ?o }
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- Microsoft_Customer_Care_Framework abstract "Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product.The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals. The framework used other Microsoft server products including the BizTalk Server, and SharePoint. CCF required the use of Microsoft SQL Server and Microsoft IIS for the server side, which it uses to provide a base core set of web services.CCF is targeted at medium to large enterprises. CCF was originally developed for the large call center requirements of the telecommunication industry.CCF is different from most products from Microsoft in that it is not an 'out of the box' solution but requires development and configuration to build a working customer solution. The framework allows for a SOA methodology on development on the server and agent desktop side, but this is not mandatory and non-SOA development can be done and is normally the case.".
- Microsoft_Customer_Care_Framework computingPlatform .NET_Framework.
- Microsoft_Customer_Care_Framework developer Microsoft.
- Microsoft_Customer_Care_Framework genre Utility_software.
- Microsoft_Customer_Care_Framework latestReleaseDate "2009-03-31".
- Microsoft_Customer_Care_Framework latestReleaseVersion "2009 SP 1".
- Microsoft_Customer_Care_Framework license Proprietary_software.
- Microsoft_Customer_Care_Framework status "Discontinued".
- Microsoft_Customer_Care_Framework wikiPageExternalLink CCF.
- Microsoft_Customer_Care_Framework wikiPageExternalLink aa306213.aspx.
- Microsoft_Customer_Care_Framework wikiPageExternalLink threads.
- Microsoft_Customer_Care_Framework wikiPageExternalLink story.xhtml?story_id=12300A89B140.
- Microsoft_Customer_Care_Framework wikiPageExternalLink 114212.php.
- Microsoft_Customer_Care_Framework wikiPageExternalLink CCF.
- Microsoft_Customer_Care_Framework wikiPageExternalLink ccf-resources.mspx.
- Microsoft_Customer_Care_Framework wikiPageID "5972029".
- Microsoft_Customer_Care_Framework wikiPageLength "6531".
- Microsoft_Customer_Care_Framework wikiPageOutDegree "34".
- Microsoft_Customer_Care_Framework wikiPageRevisionID "670940997".
- Microsoft_Customer_Care_Framework wikiPageWikiLink .NET_Framework.
- Microsoft_Customer_Care_Framework wikiPageWikiLink .NET_Framework_version_history.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Business_support_system.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Call_centre.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Category:Information_technology_management.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Category:Microsoft_software_factories.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Category:Service-oriented_architecture-related_products.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Composite_UI_Application_Block.
- Microsoft_Customer_Care_Framework wikiPageWikiLink End-of-life_(product).
- Microsoft_Customer_Care_Framework wikiPageWikiLink Internet_Information_Services.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Line_of_business.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Microsoft.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Microsoft_Dynamics.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Microsoft_SQL_Server.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Microsoft_Windows.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Operations_support_system.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Proprietary_software.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Service-oriented_architecture.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Service_provider.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Telecommunication.
- Microsoft_Customer_Care_Framework wikiPageWikiLink User_interface.
- Microsoft_Customer_Care_Framework wikiPageWikiLink Utility_software.
- Microsoft_Customer_Care_Framework wikiPageWikiLinkText "Microsoft Customer Care Framework".
- Microsoft_Customer_Care_Framework caption "A possible implementation of CCF Agent Desktop".
- Microsoft_Customer_Care_Framework developer Microsoft.
- Microsoft_Customer_Care_Framework discontinued "yes".
- Microsoft_Customer_Care_Framework genre Utility_software.
- Microsoft_Customer_Care_Framework latestReleaseDate "2009-03-31".
- Microsoft_Customer_Care_Framework latestReleaseVersion "2009".
- Microsoft_Customer_Care_Framework license Proprietary_software.
- Microsoft_Customer_Care_Framework name "Microsoft Customer Care Framework".
- Microsoft_Customer_Care_Framework operatingSystem Microsoft_Windows.
- Microsoft_Customer_Care_Framework platform .NET_Framework.
- Microsoft_Customer_Care_Framework screenshot "CCF Screenshot.png".
- Microsoft_Customer_Care_Framework status End-of-life_(product).
- Microsoft_Customer_Care_Framework website CCF.
- Microsoft_Customer_Care_Framework wikiPageUsesTemplate Template:Infobox_software.
- Microsoft_Customer_Care_Framework wikiPageUsesTemplate Template:Microsoft_APIs.
- Microsoft_Customer_Care_Framework wikiPageUsesTemplate Template:Reflist.
- Microsoft_Customer_Care_Framework subject Category:Information_technology_management.
- Microsoft_Customer_Care_Framework subject Category:Microsoft_software_factories.
- Microsoft_Customer_Care_Framework subject Category:Service-oriented_architecture-related_products.
- Microsoft_Customer_Care_Framework hypernym Framework.
- Microsoft_Customer_Care_Framework type Software.
- Microsoft_Customer_Care_Framework type Work.
- Microsoft_Customer_Care_Framework type Product.
- Microsoft_Customer_Care_Framework type CreativeWork.
- Microsoft_Customer_Care_Framework type Thing.
- Microsoft_Customer_Care_Framework type Q386724.
- Microsoft_Customer_Care_Framework type Q7397.
- Microsoft_Customer_Care_Framework comment "Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product.The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals.".
- Microsoft_Customer_Care_Framework label "Microsoft Customer Care Framework".
- Microsoft_Customer_Care_Framework sameAs Q3699758.
- Microsoft_Customer_Care_Framework sameAs Customer_care_framework.
- Microsoft_Customer_Care_Framework sameAs m.0fhdn5.
- Microsoft_Customer_Care_Framework sameAs Q3699758.
- Microsoft_Customer_Care_Framework wasDerivedFrom Microsoft_Customer_Care_Framework?oldid=670940997.
- Microsoft_Customer_Care_Framework homepage CCF.
- Microsoft_Customer_Care_Framework isPrimaryTopicOf Microsoft_Customer_Care_Framework.
- Microsoft_Customer_Care_Framework name "Microsoft Customer Care Framework".