Matches in DBpedia 2016-04 for { <http://dbpedia.org/resource/Customer_Service_Assurance> ?p ?o }
Showing triples 1 to 40 of
40
with 100 triples per page.
- Customer_Service_Assurance abstract "Customer Service Assurance (CSA) in telecom and Internet services means the collection of Communications Service Provider (CSP) customer usage information from all practical sources including network traffic, network devices, content servers, management databases and user devices to ensure customer service quality is consistent with CSP expectations.CSA involves, when needed, real-time monitoring of a customer’s purchased services and in analyzing this data to note trends, preferences, usage problems and eventually proactive assurance of customer-level or service-level issues.Companies that provide CSA software and technology to CSPs, include Polystar (Sweden, www.polystar.com)Accanto Systems, Telecordia, and Tekelec.Service assurance is model that is centered on the concept of maximizing customer satisfaction. The belief is that such practices inevitably maximize the long-term profitability of an organization or enterprise.Numerous quality-regulating methods are often interwoven with CSA services. Under the CSA umbrella, it is typical to also find Quality Assurance (QA) and Quality Control (QC). In some cases, service level management (SLM) is also included within this group CSA information can address a number of business issues including the following: Individual user data collection and correlation for troubleshooting and VIP reporting Individualized Service Level Agreement reporting Noting customer preferences of certain network/content combinations. Real-time alarming concerning usage and problem analysis for specific services/group of users. Device configuration troubleshooting and reportingThere have been arguments against the effectiveness of CSA in the past due to some of the ways in which the service is implemented. For instance, customer call centers and surveys are often not accurate depending on the customer’s involvement .Additionally, the success of CSA is dependent on what is being measured or analyzed such as service vs. expectations.".
- Customer_Service_Assurance wikiPageID "22797979".
- Customer_Service_Assurance wikiPageLength "2406".
- Customer_Service_Assurance wikiPageOutDegree "21".
- Customer_Service_Assurance wikiPageRevisionID "630343244".
- Customer_Service_Assurance wikiPageWikiLink Accanto_Systems.
- Customer_Service_Assurance wikiPageWikiLink Alarm_signal.
- Customer_Service_Assurance wikiPageWikiLink Category:Network_performance.
- Customer_Service_Assurance wikiPageWikiLink Communications_service_provider.
- Customer_Service_Assurance wikiPageWikiLink Computer_configuration.
- Customer_Service_Assurance wikiPageWikiLink Content_servers.
- Customer_Service_Assurance wikiPageWikiLink Correlation_and_dependence.
- Customer_Service_Assurance wikiPageWikiLink ITIL.
- Customer_Service_Assurance wikiPageWikiLink Internet.
- Customer_Service_Assurance wikiPageWikiLink Management_databases.
- Customer_Service_Assurance wikiPageWikiLink Network_devices.
- Customer_Service_Assurance wikiPageWikiLink Network_packet.
- Customer_Service_Assurance wikiPageWikiLink Polystar_(Sweden,_www.polystar.com).
- Customer_Service_Assurance wikiPageWikiLink Quality_assurance.
- Customer_Service_Assurance wikiPageWikiLink Quality_control.
- Customer_Service_Assurance wikiPageWikiLink Service-level_agreement.
- Customer_Service_Assurance wikiPageWikiLink Software.
- Customer_Service_Assurance wikiPageWikiLink Tekelec.
- Customer_Service_Assurance wikiPageWikiLink Telecommunications_service_provider.
- Customer_Service_Assurance wikiPageWikiLink Telecordia.
- Customer_Service_Assurance wikiPageWikiLink Troubleshooting.
- Customer_Service_Assurance wikiPageWikiLinkText "Customer Assurance".
- Customer_Service_Assurance wikiPageUsesTemplate Template:Citation_needed.
- Customer_Service_Assurance wikiPageUsesTemplate Template:Refimprove.
- Customer_Service_Assurance wikiPageUsesTemplate Template:Reflist.
- Customer_Service_Assurance subject Category:Network_performance.
- Customer_Service_Assurance hypernym Model.
- Customer_Service_Assurance type Person.
- Customer_Service_Assurance comment "Customer Service Assurance (CSA) in telecom and Internet services means the collection of Communications Service Provider (CSP) customer usage information from all practical sources including network traffic, network devices, content servers, management databases and user devices to ensure customer service quality is consistent with CSP expectations.CSA involves, when needed, real-time monitoring of a customer’s purchased services and in analyzing this data to note trends, preferences, usage problems and eventually proactive assurance of customer-level or service-level issues.Companies that provide CSA software and technology to CSPs, include Polystar (Sweden, www.polystar.com)Accanto Systems, Telecordia, and Tekelec.Service assurance is model that is centered on the concept of maximizing customer satisfaction. ".
- Customer_Service_Assurance label "Customer Service Assurance".
- Customer_Service_Assurance sameAs Q5196436.
- Customer_Service_Assurance sameAs m.063zv3j.
- Customer_Service_Assurance sameAs Q5196436.
- Customer_Service_Assurance wasDerivedFrom Customer_Service_Assurance?oldid=630343244.
- Customer_Service_Assurance isPrimaryTopicOf Customer_Service_Assurance.