Matches in DBpedia 2016-04 for { <http://dbpedia.org/resource/Call_centre> ?p ?o }
- Call_centre abstract "A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.A call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.The contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management.A contact centre can be defined as a coordinated system of people, processes, technologies and strategies that provides access to information, resources, and expertise, through appropriate channels of communication, enabling interactions that create value for the customer and organization. Contact centres, along with call centres and communication centres all fall under a larger umbrella labelled as the contact centre management industry. This is becoming a rapidly growing recruitment sector in itself, as the capabilities of contact centres expand and thus require ever more complex systems and highly skilled operational and management staff.The majority of large companies use contact centres as a means of managing their customer interaction. These centres can be operated by either an in house department responsible or outsourcing customer interaction to a third party agency (known as Outsourcing Call Centres).".
- Call_centre thumbnail Police_contact_centre_1970.jpg?width=300.
- Call_centre wikiPageExternalLink central-scheduling.dot.
- Call_centre wikiPageExternalLink ccbib.pdf.
- Call_centre wikiPageExternalLink www.copc.com.
- Call_centre wikiPageExternalLink rr169.htm.
- Call_centre wikiPageExternalLink TR98_8.doc.
- Call_centre wikiPageID "7243".
- Call_centre wikiPageLength "36314".
- Call_centre wikiPageOutDegree "102".
- Call_centre wikiPageRevisionID "705727850".
- Call_centre wikiPageWikiLink Adidas.
- Call_centre wikiPageWikiLink Agent-assisted_automation.
- Call_centre wikiPageWikiLink American_Health_Connection.
- Call_centre wikiPageWikiLink Application_programming_interface.
- Call_centre wikiPageWikiLink Audi.
- Call_centre wikiPageWikiLink Australia.
- Call_centre wikiPageWikiLink Automatic_call_distributor.
- Call_centre wikiPageWikiLink Best_practice.
- Call_centre wikiPageWikiLink Bombay_Calling.
- Call_centre wikiPageWikiLink Business_process_outsourcing.
- Call_centre wikiPageWikiLink Business_telephone_system.
- Call_centre wikiPageWikiLink Call_center_industry_in_Bangladesh.
- Call_centre wikiPageWikiLink Call_center_industry_in_the_Philippines.
- Call_centre wikiPageWikiLink Call_management.
- Call_centre wikiPageWikiLink Category:Computer_telephony_integration.
- Call_centre wikiPageWikiLink Category:Marketing.
- Call_centre wikiPageWikiLink Category:Outsourcing.
- Call_centre wikiPageWikiLink Category:Telephony.
- Call_centre wikiPageWikiLink Cold_calling.
- Call_centre wikiPageWikiLink Communication.
- Call_centre wikiPageWikiLink Communications_Workers_of_America.
- Call_centre wikiPageWikiLink Company.
- Call_centre wikiPageWikiLink Computer_network.
- Call_centre wikiPageWikiLink Computer_telephony_integration.
- Call_centre wikiPageWikiLink Consumer_electronics.
- Call_centre wikiPageWikiLink Customer_relationship_management.
- Call_centre wikiPageWikiLink Customer_representative.
- Call_centre wikiPageWikiLink Customer_satisfaction.
- Call_centre wikiPageWikiLink Customer_service.
- Call_centre wikiPageWikiLink Customer_support.
- Call_centre wikiPageWikiLink Dead-end_job.
- Call_centre wikiPageWikiLink Developing_country.
- Call_centre wikiPageWikiLink Email.
- Call_centre wikiPageWikiLink Erlang_(unit).
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- Call_centre wikiPageWikiLink Fax.
- Call_centre wikiPageWikiLink Fly_on_the_wall.
- Call_centre wikiPageWikiLink Graphical_user_interface.
- Call_centre wikiPageWikiLink Headphones.
- Call_centre wikiPageWikiLink Instant_messaging.
- Call_centre wikiPageWikiLink Interactive_voice_response.
- Call_centre wikiPageWikiLink Letter_(message).
- Call_centre wikiPageWikiLink List_of_call_centre_companies.
- Call_centre wikiPageWikiLink Live_support_software.
- Call_centre wikiPageWikiLink Local_area_network.
- Call_centre wikiPageWikiLink Log-normal_distribution.
- Call_centre wikiPageWikiLink k_queue.
- Call_centre wikiPageWikiLink c_queue.
- Call_centre wikiPageWikiLink Mainframe_computer.
- Call_centre wikiPageWikiLink Market_research.
- Call_centre wikiPageWikiLink Marketing.
- Call_centre wikiPageWikiLink Mathematical_optimization.
- Call_centre wikiPageWikiLink Microcomputer.
- Call_centre wikiPageWikiLink Nalini_by_Day,_Nancy_by_Night.
- Call_centre wikiPageWikiLink National_Union_of_Workers.
- Call_centre wikiPageWikiLink Natural_language_processing.
- Call_centre wikiPageWikiLink North_America.
- Call_centre wikiPageWikiLink Online_chat.
- Call_centre wikiPageWikiLink Operations_research.
- Call_centre wikiPageWikiLink Operator_messaging.
- Call_centre wikiPageWikiLink Orange_S.A..
- Call_centre wikiPageWikiLink Outsourced_(film).
- Call_centre wikiPageWikiLink Poisson_point_process.
- Call_centre wikiPageWikiLink Predictive_dialer.
- Call_centre wikiPageWikiLink Public_switched_telephone_network.
- Call_centre wikiPageWikiLink Queue_management_system.
- Call_centre wikiPageWikiLink Queueing_theory.
- Call_centre wikiPageWikiLink Royal_Society_for_the_Prevention_of_Cruelty_to_Animals.
- Call_centre wikiPageWikiLink Skills-based_routing.
- Call_centre wikiPageWikiLink Sky_(United_Kingdom).
- Call_centre wikiPageWikiLink Slumdog_Millionaire.
- Call_centre wikiPageWikiLink Social_media.
- Call_centre wikiPageWikiLink Software_as_a_service.
- Call_centre wikiPageWikiLink Speech_recognition.
- Call_centre wikiPageWikiLink Switzerland.
- Call_centre wikiPageWikiLink Telecommunication.
- Call_centre wikiPageWikiLink Telemarketing.
- Call_centre wikiPageWikiLink Telephone.
- Call_centre wikiPageWikiLink Telephone_exchange.
- Call_centre wikiPageWikiLink Telephony.
- Call_centre wikiPageWikiLink Text_mining.
- Call_centre wikiPageWikiLink Turnover_(employment).
- Call_centre wikiPageWikiLink United_Steelworkers.
- Call_centre wikiPageWikiLink Universal_queue.
- Call_centre wikiPageWikiLink Ver.di.
- Call_centre wikiPageWikiLink Virtual_queue.
- Call_centre wikiPageWikiLink Voice_over_IP.
- Call_centre wikiPageWikiLink File:Aspect_Tel-set_telephone_call_centre.jpg.
- Call_centre wikiPageWikiLink File:Call_centre_desk_lakeland_florida.jpg.