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- 1c0e4119d67f96bb2ea25189d173894039fe3a97b9ebf518f07b58e52fb48a61 author "Leung, Nelson K. Y.".
- 1c0e4119d67f96bb2ea25189d173894039fe3a97b9ebf518f07b58e52fb48a61 author2 "Lau, Sim Kim".
- 1c0e4119d67f96bb2ea25189d173894039fe3a97b9ebf518f07b58e52fb48a61 date "Summer 2007".
- 1c0e4119d67f96bb2ea25189d173894039fe3a97b9ebf518f07b58e52fb48a61 isCitedBy Technical_support.
- 1c0e4119d67f96bb2ea25189d173894039fe3a97b9ebf518f07b58e52fb48a61 issue "4".
- 1c0e4119d67f96bb2ea25189d173894039fe3a97b9ebf518f07b58e52fb48a61 journal "Journal of Computer Information Systems".
- 1c0e4119d67f96bb2ea25189d173894039fe3a97b9ebf518f07b58e52fb48a61 pages "70–81".
- 1c0e4119d67f96bb2ea25189d173894039fe3a97b9ebf518f07b58e52fb48a61 title "Information Technology Help Desk Survey: To Identify the Classification of Simple and Routine Enquiries".
- 1c0e4119d67f96bb2ea25189d173894039fe3a97b9ebf518f07b58e52fb48a61 volume "47".