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- fourteenpoints accessdate "2013-11-24".
- fourteenpoints authorlink1 "W. Edwards Deming".
- fourteenpoints first1 "W. Edwards".
- fourteenpoints isCitedBy Zero_Defects.
- fourteenpoints last1 "Deming".
- fourteenpoints location Palos_Verdes_Estates,_California.
- fourteenpoints publisher "The W. Edwards Deming Institute".
- fourteenpoints quote "Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.".
- fourteenpoints title "The Fourteen Points For The Transformation Of Management".
- fourteenpoints url fourteenpoints.
- fourteenpoints website www.deming.org.