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- Service_climate abstract "Service Climate has been embedded in the research of social climate (see also: Social environment) which relates to the overall group influence of individuals who partake in certain within-group activities (i.e. Waiting staff). The group aspect of service climate has been compared to atmospheric climate in a way to illustrate its inner distinctive characteristics between different groups of individuals. the social environment has also been related to entrepreneurial leadership within businesses management and how organizing a group of people can be done to achieve a common goal. Evidence also leads to a rise in research beginning with early social experiments in the 1960s."Like meteorological or atmospheric climate, social climate is relatively distinctive across groups (as the Tropics differ from the Himalayas); is dynamic or changeable within groups (like the seasons); and can influence behavior (like an individual’s choice of clothing). Social climate research has grown considerably since White and Lippitt’s (1960) early experiments comparing democratic, autocratic, and laissez-faire leadership in small groups of children. The concept and measurement of social climate have since been applied across widely diverse disciplines both within and outside the field of psychology." Climate for service refers to employee perceptions of the practices, procedures, and behaviors that get rewarded, supported, and expected with regard to customer service and customer service quality. For example, to the extent that employees perceive that they are rewarded for delivering quality service, their organization's service climate will be stronger. Additionally, perceptions that customer service is important to management will also contribute to a strong service climate."A set of foundation issues that support employee work and service quality is conceptualized as a necessary but not sufficient cause of a climate for service, which in turn is proposed to be reflected in customer experiences."Service climate is a collective and shared phenomenon. This climate is built in the light of organizational practices focused on customer service.The way boundary workers (employees with whom customers physically interact in the course of doing business with an organization) perceive their organizations' service climates are related to the service quality perceived by those organizations' customers.".
- Service_climate wikiPageID "17288324".
- Service_climate wikiPageLength "5979".
- Service_climate wikiPageOutDegree "11".
- Service_climate wikiPageRevisionID "671324502".
- Service_climate wikiPageWikiLink Category:Services_management_and_marketing.
- Service_climate wikiPageWikiLink Climate_change.
- Service_climate wikiPageWikiLink Customer_loyalty.
- Service_climate wikiPageWikiLink Customer_service.
- Service_climate wikiPageWikiLink Employee.
- Service_climate wikiPageWikiLink Employment.
- Service_climate wikiPageWikiLink Entrepreneurial_leadership.
- Service_climate wikiPageWikiLink Loyalty_business_model.
- Service_climate wikiPageWikiLink Meteorological.
- Service_climate wikiPageWikiLink Meteorology.
- Service_climate wikiPageWikiLink Service_quality.
- Service_climate wikiPageWikiLink Social_environment.
- Service_climate wikiPageWikiLink Waiting_staff.
- Service_climate wikiPageWikiLinkText "Service climate".
- Service_climate hasPhotoCollection Service_climate.
- Service_climate wikiPageUsesTemplate Template:Multiple_issues.
- Service_climate subject Category:Services_management_and_marketing.
- Service_climate type Article.
- Service_climate type Model.
- Service_climate type Article.
- Service_climate type Model.
- Service_climate type Page.
- Service_climate comment "Service Climate has been embedded in the research of social climate (see also: Social environment) which relates to the overall group influence of individuals who partake in certain within-group activities (i.e. Waiting staff). The group aspect of service climate has been compared to atmospheric climate in a way to illustrate its inner distinctive characteristics between different groups of individuals.".
- Service_climate label "Service climate".
- Service_climate sameAs אקלים_שירות.
- Service_climate sameAs m.043ng46.
- Service_climate sameAs Q7455733.
- Service_climate sameAs Q7455733.
- Service_climate wasDerivedFrom Service_climate?oldid=671324502.
- Service_climate isPrimaryTopicOf Service_climate.