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- Performance_metric abstract "A performance metric is that which determines an organization's behavior and performance. Performance metrics measure an organization's activities and performance. It should support a range of stakeholder needs from customers, shareholders to employees. While traditionally many metrics are finance based, inwardly focusing on the performance of the organization, metrics may also focus on the performance against customer requirements and value. In project management, performance metrics are used to assess the health of the project and consist of the measuring of seven criteria: safety, time, cost, resources, scope, quality, and actions. In call centres, performance metrics help capture internal performance and can include productivity measurements and the quality of service provided by the customer service advisor. These metrics can include: Calls Answered, Calls Abandoned, Average Handle Time and Average Wait Time. Developing performance metrics usually follows a process of:Establishing critical processes/customer requirementsIdentifying specific, quantifiable outputs of workEstablishing targets against which results can be scoredA criticism of performance metrics is that when the value of information is computed using mathematical methods, it shows that even performance metrics professionals choose measures that have little value. This is referred to as the "measurement inversion". For example, metrics seem to emphasize what organizations find immediately measurable — even if those are low value — and tend to ignore high value measurements simply because they seem harder to measure (whether they are or not).To correct for the measurement inversion other methods, like applied information economics, introduce the "value of information analysis" step in the process so that metrics focus on high-value measures. Organizations where this has been applied find that they define completely different metrics than they otherwise would have and, often, fewer metrics. For projects, the effort to collect a metric has to be weighed against its value as projects are temporary endeavors performed with finite resources.There are a variety of ways in which organizations may react to results. This may be to trigger specific activity relating to performance (i.e., an improvement plan) or to use the data merely for statistical information. Often closely tied in with outputs, performance metrics should usually encourage improvement, effectiveness and appropriate levels of control.Performance metrics are often linked in with corporate strategy and are often derived in order to measure performance against a critical success factor.".
- Performance_metric wikiPageExternalLink uc.html.
- Performance_metric wikiPageID "11944929".
- Performance_metric wikiPageLength "4232".
- Performance_metric wikiPageOutDegree "15".
- Performance_metric wikiPageRevisionID "667635439".
- Performance_metric wikiPageWikiLink Applied_information_economics.
- Performance_metric wikiPageWikiLink Call_centre.
- Performance_metric wikiPageWikiLink Call_centres.
- Performance_metric wikiPageWikiLink Category:Business_terms.
- Performance_metric wikiPageWikiLink Critical_success_factor.
- Performance_metric wikiPageWikiLink Customer.
- Performance_metric wikiPageWikiLink Customer_requirement.
- Performance_metric wikiPageWikiLink Customer_service_advisor.
- Performance_metric wikiPageWikiLink Customers.
- Performance_metric wikiPageWikiLink Employees.
- Performance_metric wikiPageWikiLink Employment.
- Performance_metric wikiPageWikiLink Performance.
- Performance_metric wikiPageWikiLink Project_management.
- Performance_metric wikiPageWikiLink Requirement.
- Performance_metric wikiPageWikiLink Shareholder.
- Performance_metric wikiPageWikiLink Shareholders.
- Performance_metric wikiPageWikiLink Stakeholder_(corporate).
- Performance_metric wikiPageWikiLink Strategy.
- Performance_metric wikiPageWikiLink Targets.
- Performance_metric wikiPageWikiLink Value_(marketing).
- Performance_metric wikiPageWikiLinkText "IT metrics".
- Performance_metric wikiPageWikiLinkText "Metric".
- Performance_metric wikiPageWikiLinkText "Metrics".
- Performance_metric wikiPageWikiLinkText "Performance metric".
- Performance_metric wikiPageWikiLinkText "metric".
- Performance_metric wikiPageWikiLinkText "metrics".
- Performance_metric wikiPageWikiLinkText "performance measure".
- Performance_metric wikiPageWikiLinkText "performance measures".
- Performance_metric wikiPageWikiLinkText "performance metric".
- Performance_metric wikiPageWikiLinkText "social metrics".
- Performance_metric date "December 2014".
- Performance_metric hasPhotoCollection Performance_metric.
- Performance_metric reason "The references are either dead, marketing links or off-line".
- Performance_metric wikiPageUsesTemplate Template:Cleanup.
- Performance_metric wikiPageUsesTemplate Template:Original_research.
- Performance_metric subject Category:Business_terms.
- Performance_metric type Term.
- Performance_metric comment "A performance metric is that which determines an organization's behavior and performance. Performance metrics measure an organization's activities and performance. It should support a range of stakeholder needs from customers, shareholders to employees. While traditionally many metrics are finance based, inwardly focusing on the performance of the organization, metrics may also focus on the performance against customer requirements and value.".
- Performance_metric label "Performance metric".
- Performance_metric sameAs m.02rz1vj.
- Performance_metric sameAs Q7168241.
- Performance_metric sameAs Q7168241.
- Performance_metric wasDerivedFrom Performance_metric?oldid=667635439.
- Performance_metric isPrimaryTopicOf Performance_metric.