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- Eight_dimensions_of_quality abstract "Eight dimensions of product quality management can be used at a strategic level to analyze quality characteristics. The concept was defined by David Garvin. Some of the dimensions are mutually reinforcing, whereas others are not—improvement in one may be at the expense of others. Understanding the trade-offs desired by customers among these dimensions can help build a competitive advantage. Garvin's eight dimensions can be summarized as follows:Performance: Performance refers to a product's primary operating characteristics. This dimension of quality involves measurable attributes; brands can usually be ranked objectively on individual aspects of performance.Features: Features are additional characteristics that enhance the appeal of the product or service to the user.Reliability: Reliability is the likelihood that a product will not fail within a specific time period. This is a key element for users who need the product to work without fail.Conformance: Conformance is the precision with which the product or service meets the specified standards.Durability: Durability measures the length of a product’s life. When the product can be repaired, estimating durability is more complicated. The item will be used until it is no longer economical to operate it. This happens when the repair rate and the associated costs increase significantly.Serviceability: Serviceability is the speed with which the product can be put into service when it breaks down, as well as the competence and the behavior of the serviceperson.Aesthetics: Aesthetics is the subjective dimension indicating the kind of response a user has to a product. It represents the individual’s personal preference.Perceived Quality: Perceived Quality is the quality attributed to a good or service based on indirect measures.↑".
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- Eight_dimensions_of_quality wikiPageOutDegree "14".
- Eight_dimensions_of_quality wikiPageRevisionID "682568160".
- Eight_dimensions_of_quality wikiPageWikiLink Category:Quality.
- Eight_dimensions_of_quality wikiPageWikiLink Consumer.
- Eight_dimensions_of_quality wikiPageWikiLink Durable_good.
- Eight_dimensions_of_quality wikiPageWikiLink File:Two_approaches_to_conformance.jpg.
- Eight_dimensions_of_quality wikiPageWikiLink Japanese_quality.
- Eight_dimensions_of_quality wikiPageWikiLink Oliver_Wendel_Holmes.
- Eight_dimensions_of_quality wikiPageWikiLink Oliver_Wendell_Holmes,_Sr..
- Eight_dimensions_of_quality wikiPageWikiLink Quality_(business).
- Eight_dimensions_of_quality wikiPageWikiLink Quality_control.
- Eight_dimensions_of_quality wikiPageWikiLink Quality_management.
- Eight_dimensions_of_quality wikiPageWikiLink Service_(economics).
- Eight_dimensions_of_quality wikiPageWikiLink Silent_treatment.
- Eight_dimensions_of_quality wikiPageWikiLink Strategic_management.
- Eight_dimensions_of_quality wikiPageWikiLink Trade-off.
- Eight_dimensions_of_quality wikiPageWikiLinkText "Eight dimensions of quality".
- Eight_dimensions_of_quality wikiPageWikiLinkText "kinds of quality".
- Eight_dimensions_of_quality hasPhotoCollection Eight_dimensions_of_quality.
- Eight_dimensions_of_quality wikiPageUsesTemplate Template:Reflist.
- Eight_dimensions_of_quality subject Category:Quality.
- Eight_dimensions_of_quality type Article.
- Eight_dimensions_of_quality type Article.
- Eight_dimensions_of_quality comment "Eight dimensions of product quality management can be used at a strategic level to analyze quality characteristics. The concept was defined by David Garvin. Some of the dimensions are mutually reinforcing, whereas others are not—improvement in one may be at the expense of others. Understanding the trade-offs desired by customers among these dimensions can help build a competitive advantage.".
- Eight_dimensions_of_quality label "Eight dimensions of quality".
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- Eight_dimensions_of_quality sameAs Q5349032.
- Eight_dimensions_of_quality sameAs Q5349032.
- Eight_dimensions_of_quality wasDerivedFrom Eight_dimensions_of_quality?oldid=682568160.
- Eight_dimensions_of_quality isPrimaryTopicOf Eight_dimensions_of_quality.