Matches in DBpedia 2016-04 for { ?s ?p "Customer Communications Management (CCM) is a term highlighted by research companies such as Gartner Group, Forrester Research, InfoTrends, and Madison Advisors to define a convergent set of Information Technology solutions that together provide organisations with the ability to advance the way that they communicate with their customers.Customer communications management (CCM) is defined by Gartner Group, the \"Magic Quadrant for CCM Software\" publisher, as 'the strategy to improve the creation, delivery, storage and retrieval of outbound communications, including those for marketing, new product introductions, renewal notifications, claims correspondence and documentation, and bill and payment notifications. "@en }
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- Customer_communications_management comment "Customer Communications Management (CCM) is a term highlighted by research companies such as Gartner Group, Forrester Research, InfoTrends, and Madison Advisors to define a convergent set of Information Technology solutions that together provide organisations with the ability to advance the way that they communicate with their customers.Customer communications management (CCM) is defined by Gartner Group, the \"Magic Quadrant for CCM Software\" publisher, as 'the strategy to improve the creation, delivery, storage and retrieval of outbound communications, including those for marketing, new product introductions, renewal notifications, claims correspondence and documentation, and bill and payment notifications. ".